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Help Center - Frequently Asked Questions (FAQ)

We ship products from Colombia to anywhere in the world! Shipping within Colombia is free and typically takes 1 to 3 business days.

Shipping within Colombia is free. International rates are calculated at checkout.

Yes! We provide international shipping to most countries.

Absolutely. All our products are cruelty-free and never tested on animals.

Yes, our formulas are made with botanical extracts and natural oils that nourish and protect your skin and hair.

Yes. Our products are dermatologically tested and designed for all skin types, including sensitive skin.

You can return products within 30 days of delivery as long as they are unopened and unused.

Contact our customer support team via email with your order number. We’ll guide you through the process.

Refunds are processed within 5 to 10 business days after receiving your returned items.

You can reach us by email or through our contact form on the website.

Yes! Please reach out via our wholesale inquiry form to discuss partnerships.

No. All our products are 100% cruelty-free and vegan-friendly.