Effective Date: October 2024

At Haiko Natural, transparency is one of our guiding values—not just in the ingredients we use, but also in how we collect, use, and protect your personal information. This Privacy Policy explains how Avenir Global LLC (“Haiko Natural”, “we”, “our”, or “us”) collects, uses, and shares personal data when you interact with our website at www.haikonatural.us, associated digital properties, and any related services, communications, or offline engagements (collectively, the “Services”).

This Policy applies to all users and visitors of our Services, including customers, subscribers, website visitors, individuals engaging with our ads, and those participating in surveys, campaigns, or customer referral programs.

Please read this Policy carefully. By using our Services, you consent to the collection and use of your personal data as described here. If you do not agree, you should not use our Services.

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors and users of our website hosted on Shopify.
• Individuals who make purchases or subscribe to our products.
• Customers who contact us via email, SMS, or social platforms.
• Interactions with our advertisements, emails, or promotional content.
• Any offline interactions where personal data may be collected (e.g., future events, in-person activations, or pop-ups).

This policy does not apply to mobile apps, as Haiko Natural does not currently operate one.

2. Types of Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

A. Information You Provide to Us Directly

• Contact Details: Name, email, phone number, and shipping/billing address.
• Account Credentials: Username, password, and security questions (if you create an account).
• Purchase Information: Order details, transaction confirmation, delivery info, returns, and payment method (collected via third-party processors).
• Communication Data: Messages sent through our contact forms, customer service chats, WhatsApp, or social media DMs.
• Feedback or Reviews: Content you submit as testimonials, comments, product reviews, or surveys.
• Referral or Gift Data: Information you provide when sending gifts or referring friends (including their name, email, and delivery address).

B. Information We May Collect Automatically

We use tracking tools like cookies, pixels, and web beacons to collect data when you browse or interact with our Services. This includes:

• Device and Browser Data: Type, operating system, IP address, browser version.
• Usage Data: Pages viewed, actions on site, session duration, click paths.
• Location Data: General location inferred from your IP address (city/state).
• Email or SMS Interactions: Whether you opened our emails, clicked links, or replied to texts.

We collect this data using tools such as:

• Shopify’s native analytics and cookies.
• Meta Pixel and Google Ads tags for marketing attribution.
• Google Analytics for user behavior insights.
• Shopify-compatible tools (e.g., login integrations with Facebook or Google, if activated).

C. Information from Other Sources

We may also collect information about you from:

• Advertising Partners: If you interact with our ads on platforms like Meta or Google.
• Influencers and Affiliates: If you follow a referral link or participate in a giveaway.
• Social Platforms: If you use login integrations (e.g., Facebook, Google) allowed by Shopify.
• Publicly Available Sources: Such as social media content you tag with our hashtags.

3. User-Generated Content

You may choose to share content with us by:

• Posting reviews or comments on product pages.
• Uploading photos or videos to our site or social media.
• Tagging us or using our hashtag #HaikoLovers on social platforms.

By submitting or tagging such content, you authorize Haiko Natural to use it for marketing, advertising, or promotional purposes—including use on our website, email campaigns, ads, and social media channels. You may also be identified by name or social handle when content is reused.

We reserve the right to remove any content that violates our Terms or may pose a risk to users.

4. Third-Party Data Sources and Integrations

We may collect personal information from external sources in addition to data you provide directly.

These sources may include:

• Advertising platforms such as Meta (Facebook, Instagram), Google Ads, and others that provide us with analytics, engagement metrics, or audience targeting insights.
• Analytics tools such as Google Analytics and similar technologies that allow us to understand website traffic and user behavior patterns.
• Social media platforms that allow login or integration through services like Facebook, Google, or TikTok, where permitted by Shopify.
• Influencers, ambassadors, or referral partners who may submit your information to us if you interact with them in the context of our promotions, events, or recommendations.

We use this information in accordance with this Privacy Policy, to enhance your experience, improve our marketing efforts, and better understand our customer base.

5. Cookies and Online Tracking Technologies

We use cookies and similar technologies (such as pixels, tags, and scripts) to operate and improve our Site. These technologies help us:

• Recognize returning users and remember their preferences.
• Enable secure login and shopping cart functionality.
• Track performance and measure how users interact with our Site.
• Deliver personalized advertisements through platforms like Google Ads and Meta Ads.

Cookies may be set by us (first-party cookies) or by our partners (third-party cookies).

You may configure your browser to reject or delete cookies, but please note that doing so may limit some features and functionality of our Site.

We also recognize Global Privacy Control (GPC) signals as a valid opt-out request from browsers that support it.

We do not use separate cookie banners or preference centers. By using our Site, you acknowledge and accept our cookie practices as described in this Privacy Policy.

6. How We Use Your Personal Information

We use your personal information for purposes including but not limited to:

a. Order Fulfillment & Customer Service

• To process and fulfill your orders
• To communicate order status and delivery updates
• To manage returns, exchanges, and customer support

b. Account Management

• To create and maintain user accounts
• To enable secure logins and manage account preferences

c. Product & Service Improvement

• To analyze usage patterns and improve site performance
• To personalize product recommendations and website experience
• To conduct surveys, feedback requests, or usability testing

d. Marketing & Advertising

• To send you promotional emails or SMS (only with your consent)
• To display personalized ads on third-party platforms
• To measure campaign effectiveness and optimize marketing strategy

e. Legal & Security Purposes

• To detect and prevent fraud or abuse
• To comply with legal obligations, subpoenas, or regulatory requirements
• To protect the safety and rights of our users, staff, and partners

We may also use aggregated or de-identified data for business analysis, product development, and benchmarking purposes.

7. How We Share Your Personal Information

We may share your personal information with trusted third parties under the following circumstances:

• With service providers and vendors: Including Shopify, payment processors, shipping providers, marketing platforms, analytics tools, and customer service partners.
• With business and marketing partners: To help deliver promotions, campaigns, or product collaborations, including influencers and affiliates.
• With social media platforms: If you log in using a third-party account or share content through social plugins or hashtags.
• With our corporate affiliates: To manage internal operations and support business functions.
• For legal and compliance purposes: To respond to lawful requests, protect our legal rights, or investigate potential fraud or abuse.
• As part of business transfers: In the event of a merger, sale, acquisition, restructuring, or bankruptcy.

We do not sell sensitive personal information, nor do we share such data for profiling or behavioral advertising without valid consent where required.

8. Your Privacy Rights and State-Specific Disclosures

Certain U.S. states, including California, Colorado, Virginia, Utah, and Connecticut, grant residents specific rights regarding their personal information. If you reside in one of these states, you may have the following rights, subject to applicable law:

8.1 Your Privacy Rights

You may have the right to:

• Right to Know / Access – Request information about the categories of personal information we have collected, the sources, purposes, and any third parties with whom we share that data.
• Right to Correction – Request correction of inaccurate personal information that we maintain about you.
• Right to Deletion – Request the deletion of personal information we have collected about you, subject to certain legal exceptions.
• Right to Portability – Request a copy of your personal information in a portable, machine-readable format.
• Right to Opt-Out of Sale/Sharing – Opt out of the “sale” or “sharing” of your personal information for targeted advertising, where applicable.
• Right to Limit Use of Sensitive Personal Information – Limit how your sensitive personal information is used or disclosed (though Haiko Natural does not collect or use sensitive data for profiling).
• Right to Non-Discrimination – You will not be discriminated against for exercising your privacy rights.

Note for California Residents: Haiko Natural does not sell or share personal information for monetary value, but we do use advertising tools like Meta Pixel and Google Analytics that may qualify as "sharing" under California law. You can opt out by using the Global Privacy Control signal or contacting us directly.

8.2 How to Exercise Your Rights

You may exercise your rights by contacting us at:

📧 Email: support@haikonatural.us
📞 Phone: +1-954-836-9304
📍 Mailing Address: 11454 NW 43 ST, Coral Springs, FL 33065

We may need to verify your identity before processing your request. If you use an authorized agent, we may request proof of your authorization.

9. Third-Party Sites and Services

Our Site may link to third-party websites, applications, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before interacting with them.

Content you share publicly, such as reviews, testimonials, or social media comments, may be accessible to others and used by Haiko Natural for marketing purposes.

10. Children's Privacy

Our Services are intended only for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us using the details below so we can delete it.

11. International Data Transfers

If you access the Site from outside the United States, please note that your information may be processed and stored in the U.S., where data protection laws may differ from your jurisdiction. We apply reasonable safeguards to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. When we make material changes, we will notify you by email or through our Site. The “Last Updated” date at the top of this page indicates when this Policy was last revised.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, you may contact us using the information below:

📧 Email: privacy@haikonatural.us
📞 Phone: +1-954-836-9304
📍 Mailing Address: 11454 NW 43 ST, Coral Springs, FL 33065